Recruitment Notice: 03 Vacancies

Recruitment Notice: 03 Vacancies

Are you in love with tech and do you dream of an opportunity to work in a stimulating environment where your ideas will be implemented in the form of a product adopted by hundreds of thousands of users around the world? Do you love social media and want to be part of a game-changing company?
To expand its fast-growing team, AFFINITY SQUARE Ltd is recruiting for the following positions:

• 01 Customer Service Manager
• 02 Interns in Community Management & Customer Service.

Roles and responsibilities :

As Customer Service Manager, your tasks will be to:

• Contact new users by email or telephone to get their impressions of the platform and participate in marketing actions.
• Contact by email or telephone users from Cameroon, Ivory Coast, France, Belgium, Germany, Italy, USA, to get their impressions and suggestions on improvements to be made to the service.
• Respond to user technical issues ranging from the simplest to the most complex.
• Provide quick and precise responses to requests according to a framework, through customer support.
• Monitor and follow up on customer issues and respond effectively.
• Work directly with marketing and sales team partners to identify issues, brainstorm solutions quickly.
• Respond to requests from users 24 hours a day, during your shift, and report to the hierarchy any problems that you cannot solve yourself.
• Track and analyze the teams’ KPIs according to the objectives set, and suggest areas for improvement or self-improvement.

Qualifications :

• Bac + 3 minimum in MCV, Advertising, Communication, or other related field of Social Sciences.
• Experience of at least 2 years in a similar position, in a startup or similar environment. 
• Previous experience as SC Manager or team leader in a Call Center would be an asset.
• Compulsory mastery of French and English.
• Lovers of challenges, of pushing their limits.
• Attention to detail, rigor and meticulousness.
• Technology lover, and constantly looking for improvements.

As a Social Media Intern, your tasks will be to:

• Assist in establishing the Social Networks strategy (YouTube, Twitter, Snapchat, Pinterest, LinkedIn …) in collaboration with the other Community Managers and the management team by defining the associated performance objectives.
• Assist in the design of editorial planning (articles, posts, etc.) and post at least 1 article or post/service on all the above-mentioned platforms, and encourage the subscribers of the page to interact on these Social Networks.
• Moderate comments, animate the community and manage e-reputation.
• Manage service providers and develop partnerships with influencers.
• Monitor and analyze KPIs on all social networks, in order to provide solutions and ideas.
• Constantly monitor trends in social media and advertising regulations on them.
• Assist in coordinating events with the Marketing team from time to time.
• During the events: you will participate in leading the talks around the application and the engagement rate of the users present in the application.
• Design video spots from time to time according to established scripts.
• Contact influencers/magazines according to the quality and engagement rate of their audience, and store the information and transmit to the hierarchy for subsequent steps.
• Assist in overseeing customer support requests from the community and various Social Media platforms.
• Maintain a network of Super Fans users focused on interaction on our social networks.
• Regularly monitor and report traffic, response rates; use data to identify trends; help management fine-tune the department’s overall strategy.
• Identify knowledge gaps for process improvement, marketing opportunities and product ideas.

NB: We have a learning platform helping you to quickly update yourself according to your motivation, if some of these tasks are foreign to you.

• Quick possibility of long-term contract, depending on performance.
• But above all: no one will send you to buy sandwiches… 😉

Qualifications:

• Bac+2 or 3 in Marketing, Social Sciences, Advertising, Communications, or other related field.
• Certificate in Community Management desired but not required.
• Good levels of French and English.
• Knowledge or interest in Canvas, Filmora, audio and video editing.
• Attention to detail, rigor and meticulousness.
• Knowledge and use of Snapchat, YouTube, LinkedIn, Twitter will be an asset.
• Lovers of tech and social networks, and constantly on the lookout for trends.

Advantages :

• Competitive salary.
• Service smartphone + internet + monthly call credit.
• Unlimited access to our e-learning platform.

NB: These positions are for ON-SITE work in YAOUNDÉ, with possible field missions in the cities of Douala or Yaoundé. The ideal candidate for each position should own and know how to use a laptop.

HOW TO APPLY?

Apply for one of these offers above, by sending your Motivation letter + CV with 03 REFERENCES to: steve.mbenoun@chat-yamo.com

Deadline: Saturday February 11, 2023 at midnight.