Recruitment notice: 07 Trainee Customer Service Officers
RECRUITMENT ANNOUNCEMENT
Job title: Trainee Customer Service Representatives
Number of positions: 07
Job location: Throughout the branch network.
Type of contract : Pre-employment training course
As part of its HR policy, FOCEP offers the opportunity to young graduates, ambitious, dynamic, lovers of the challenge, to train in the profession of microfinance and rub shoulders with the professional world.
A major player in the microfinance sector and a member of the FINAFRICA network, FOCEP SA is positioned on the microfinance market among the leaders thanks to a strong experience in financial services and the quality of its human resources.
FINAFRICA was founded in 2018 with the objective of building a benchmark player in inclusive finance and insurance in Africa, serving entrepreneurship and the economic and social development of the continent. It brings together in its network in Africa, companies, microfinance institutions and insurance companies.
FOCEP SA recruits customer service representatives as part of a pre-employment training course .
YOUR MISSION.
Placed under the responsibility of the customer service representatives, the trainee customer service representative will be responsible for participating in and contributing to the development of the customer portfolio through the sale of the financial institution’s products and services. Its main activities are :
– Participate in the prospecting and development of a client portfolio;
– Intervene in the first level recovery process;
– Participate in the sale of EMF products and services.
YOUR PROFILE.
You hold a BAC+3/4/5 in banking and finance, accounting, economics, law, financial engineering or any other equivalent diploma.
You have at least 1 year of professional experience in the microfinance sector.
You have a mastery of the use of the computer tool, Ms OFFICE software (WORD, EXCEL, etc…).
You have a strong writing and relational capacity, a spirit of synthesis, a great capacity for analysis.
You are proactive, rigorous and have an eye for detail.
THE MOST OF THE OFFER.
You will benefit from the advantage of a healthy and professional work environment, advanced technology in the processes, an enriching candidate experience through exchanges with experts in the sector of microfinance and the system of information.
INTERESTED IN THIS OFFER?
Send us your CV and cover letter to the following address: rh@focep.cm specifying in the subject the job title “customer service trainee” no later than September 24, 2023 .
HOW TO APPLY
WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.
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