LA PERLE CONCIERGE – ICCNET
Type of contract : CDI
Conditions : Full-time
Work period : Annual Renewable
Trial period : 3 months renewable once
CONTEXT
For almost 25 years, the ICCNET group has been performing in the fields of telecoms, hospitality, finance and, more recently, industry, through 7 companies (Matrix Télécoms SA, ICCSOFT SA, RESYTAL, ADAC (Africa Data Center), LA VALLEE DE BANA, CCEC-SA, GFC).
It currently has 300 employees and is seeing appreciable growth, despite exogenous factors impacting the business environment in Cameroon.
In order to achieve its new ambition, namely to triple its annual turnover within the next five years, the group has reorganized itself by forming an active holding company, which will ensure the management and strategic development of its various subsidiaries.
To this end, the Holding requires the services of a concierge for one of its hotel establishments called LA PERLE.
TASKS AND RESPONSIBILITIES :
Under the general supervision of the CEO of the Holding and the direct supervision of the Director of PERLE:
- Ensure management of the residence: administrative plan, works
- Welcome, receive customers and provide them with the services defined by the establishment
- Ensure their check-in (registration, etc.) and check-out (billing, etc.)
- Manage the reservation schedule and monitor reservations from website channels, online reservation platform, social networks, by direct calls
- Organize and supervise the work of teams
- Guarantee the standard and operation of installations/equipment/services: service provider contacts for repairs, invoices, etc.
- Initiate and maintain partnerships with vehicle rental agencies, travel agencies, online reservation platforms, have a negotiated price scale in favor of the establishment’s customers.
- Prepare a monthly statement of needs and ensure their supply
- Analyze the occupancy rate and other indicators
- Manage staff under his direct responsibility.
- Prepare a monthly statement of needs and possibly make purchases.
- Ensure the cleanliness of your work space, ensure the professional presentation of all employees.
REQUIRED PROFILE :
- End of training diploma in hospitality and tourism.
- Minimum 5 years of professional experience.
- Be impeccably clean.
Required knowledge :
- Hotel Management
- Stock managment
- Budget management
- Ease of booking platforms
- Marketing and sales
- Fluent French
- English is a plus
- Mastery of the tourist sites of the city in particular and the country in general.
Skills
- Team management
- Excellent relational and communication skills
- Sense of organization and rigor.
- Reactivity/proactivity/creativity
- Respect of serving times for different meals
Required qualities :
- Sense of service
- Work with little or no supervision
- Have a good ability to manage stress
- Honest.
You can apply by sending your file (CV, cover letter and an extract from your criminal record dating back three months) to the following address: recruitment@iccnet.cm no later than December 10 , 2023 , inserting as subject: Concierge THE PEARL.
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