JOB OFFERS – CALL ADVISORS (M/F) / NEXAH SARL

NEXAH SARL is a company specializing in the development of digital solutions for the African market. As part of strengthening its customer service, NEXAH is recruiting Telephone Advisors.

MISSIONS

Under the supervision of the service manager, the candidate’s main missions will be to:

• Receive incoming calls and emails from customers, prospects or any other person wishing to have information about the company
• Manage all complaints promptly and efficiently customers
• Inform and advise customers, reassuring themselves of their satisfaction at the end of your exchange
• Make support proposals to customers in line with their strategies.
• Reactivate all customers who no longer use the service
• Find strategies to boost customer use of the service
• Ensure that customers are still satisfied with the quality of service
• Schedule visits to customers for assistance particular or for follow-ups
• Develop strategies to build customer loyalty
• Carefully study all customer needs and find strategies to respond to them quickly
• Be totally customer-centered, use only positive words and phrases in exchanges with customers/partners while reassuring that all other departments adopt the same attitude.
• Make weekly and monthly reports on missions carried out

PROFILE

• Have at least a Bac+ 3 in marketing, communication or any other equivalent diploma
• Have at least 1 year of professional experience in the call center, teleconsulting or any other similar positions
• Have mastery of IT tools
• Have mastery of the office pack

PERSONAL SKILLS

• Be available
• Be passionate about customer relationship management

• Have perfect mastery (written and oral) of one of the official languages ​​(French or English)
• Have good communication skills, a strong sense of contact and good interpersonal skills
• Have a good sense of listening, organization, synthesis and promptness
• Have a proactive, curious, dynamic attitude, insightful, friendly and disciplined
• Have the ability to adapt to change and be autonomous
• Have the ability to work under high pressure
• Be willing to work in a team
• Have good morals
• Have a taste for challenge

OTHER INFORMATION

Type of contract Permanent contract
Work location Douala-Cameroon
Application submission platform: https://jobs.nexah.net/
Deadline for receipt 11/29/2023