Recruitment notice: CCEC AGENCY HEAD
TDR RECRUITMENT HEAD OF AGENCY CCEC
Role : Agency manager
Work location: Yaoundé, Cameroon
Type of contract : CDI
Conditions : Full-time
Work period : Annual Renewable
Trial period : 3 months renewable once
CONTEXT
For almost 25 years, the ICCNET group has been performing in the fields of telecoms, hospitality, finance and, more recently, industry, through 7 companies (Matrix Télécoms SA, ICCSOFT SA, RESYTAL, ADAC (Africa Data Center), LA VALLEE DE BANA, CCEC-SA, GFC).
We are recruiting a Manager for one of the CCEC-SA agencies, whose responsibility will be to develop its customer portfolio quantitatively and qualitatively and optimize commitments.
TASKS AND RESPONSIBILITIES :
Under the general supervision of the CEO of the Holding and the direct supervision of the Managing Director, the position holder will be responsible for:
- Classify the different clients according to sector of activity.
- Make contact with clients in your portfolio (telephone, text messages, email and physical meetings).
- Carry out activity visits to clients in your portfolio.
- Advise and assist portfolio clients in their choice (products and services) in order to adapt solutions to their needs.
- Assist customers in the creation of credit files (guarantee visits, completion of KYC forms).
- Carry out warranty visits in the field in collaboration with the legal manager.
- Monitor and manage your portfolio commitments.
- Ensure customer satisfaction in its portfolio.
- Recruit new customers.
- Ensure the revival of dormant accounts in your portfolio.
- Ensure the physical and computer opening of accounts by first checking the conformity of the documents.
- Ensure customer data is updated.
- Relaunch dormant accounts
- Analyze credit files.
- Conduct a monthly portfolio review.
- Make the portfolio profitable.
- Prepare a report of your activities.
- Manage portfolio downgrade.
- Ensure competitive intelligence and make proposals for creating or improving products.
- Transmit periodic statistics to superiors.
Technical skills sought:
- Bac +5 in marketing and sales, banking and finance, or management.
- Minimum 1 year of professional experience.
- Perfect knowledge of the microfinance or banking environment, professions and services.
- Knowledge of banking and financial management.
- Basic knowledge of banking law.
- Knowledge of sales and communication.
- Ability to negotiate, convince, prospect.
- Mastery of financial services and products.
- Mastery of using computer tools.
Skills
- Confidentiality
- Impartiality
- Rigor
- Respect of deadlines
- Able to work in a team
- Good integrity.
- Excellent relational and communication skills.
- Sense of organization and rigor.
- Reactivity/proactivity/creativity
Language skills
- Fluent French
- English is a plus
Required qualities :
- Have a sense of service
- Work with little or no supervision
- Have a good ability to manage stress
- Be honest.
You can apply by sending your file (CV and cover letter) to the following address: recruitment@iccnet.cm no later than December 10 , 2023, inserting as subject: Head of CCEC Agency
HOW TO APPLY
READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING RECRUITMENT.
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