Recruitment notice: CCEC AGENCY HEAD

Recruitment notice: CCEC AGENCY HEAD

TDR RECRUITMENT HEAD OF AGENCY CCEC

Role :  Agency manager

Work location: Yaoundé, Cameroon

Type of contract : CDI

Conditions : Full-time

Work period : Annual Renewable

Trial period  : 3 months renewable once

CONTEXT

For almost 25 years, the ICCNET group has been performing in the fields of telecoms, hospitality, finance and, more recently, industry, through 7 companies (Matrix Télécoms SA, ICCSOFT SA, RESYTAL, ADAC (Africa Data Center), LA VALLEE DE BANA, CCEC-SA, GFC).

We are recruiting a Manager for one of the CCEC-SA agencies, whose responsibility will be to develop its customer portfolio quantitatively and qualitatively and optimize commitments.

TASKS AND RESPONSIBILITIES  :

Under the general supervision of the CEO of the Holding and the direct supervision of the Managing Director, the position holder will be responsible for:

• Classify the different clients according to sector of activity.
• Make contact with clients in your portfolio (telephone, text messages, email and physical meetings).

• Carry out activity visits to clients in your portfolio.
• Advise and assist portfolio clients in their choice (products and services) in order to adapt solutions to their needs.
• Assist customers in the creation of credit files (guarantee visits, completion of KYC forms).
• Carry out warranty visits in the field in collaboration with the legal manager.
• Monitor and manage your portfolio commitments.
• Ensure customer satisfaction in its portfolio.
• Recruit new customers.
• Ensure the revival of dormant accounts in your portfolio.
• Ensure the physical and computer opening of accounts by first checking the conformity of the documents.
• Ensure customer data is updated.
• Relaunch dormant accounts
• Analyze credit files.
• Conduct a monthly portfolio review.
• Make the portfolio profitable.
• Prepare a report of your activities.
• Manage portfolio downgrade.
• Ensure competitive intelligence and make proposals for creating or improving products.
• Transmit periodic statistics to superiors.

Technical skills sought:

• Bac +5 in marketing and sales, banking and finance, or management.
• Minimum 1 year of professional experience.
• Perfect knowledge of the microfinance or banking environment, professions and services.
• Knowledge of banking and financial management.
• Basic knowledge of banking law.
• Knowledge of sales and communication.
• Ability to negotiate, convince, prospect.
• Mastery of financial services and products.
• Mastery of using computer tools.

Skills

• Confidentiality
• Impartiality
• Rigor
• Respect of deadlines
• Able to work in a team
• Good integrity.

• Excellent relational and communication skills.

• Sense of organization and rigor.
• Reactivity/proactivity/creativity

Language skills

• Fluent French
• English is a plus

Required qualities  :

• Have a sense of service
• Work with little or no supervision
• Have a good ability to manage stress
• Be honest.

You can apply by sending your file (CV and cover letter) to the following address: recruitment@iccnet.cm no later than December 10 , 2023, inserting as subject: Head of CCEC Agency

HOW TO APPLY

recruitment@iccnet.cm

READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING RECRUITMENT.

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