Job Title: CUSTOMER SERVICE
Location: Douala, Logpom pharmacy, door B204
Type of Contract: CDI
Number of positions: 03
PREPDIA is an educational company with the objective of promoting academic excellence by supporting parents who do not have enough time to follow their children after school by providing them with professional teachers for support classes. school at home.
Renowned for our exceptional customer experience, we are looking for 02 Customer Service Managers who will be able to embody the values of our company and listen to customers in all circumstances.
MAIN MISSION : Preserve, develop, make profitable and control the risks of a client portfolio.
ACADEMIC LEVEL : Min BAC + 2 in Commerce and Management or any other equivalent diploma.
REQUIRED EXPERIENCE : Min 06 months in a similar position.
JOB OBJECTIVES
- Understand the needs of clients and tutors and develop plans to meet them.
- Aim to retain customers and renew contracts
- Approached potential customers to build relationships
- Conclude telephone sales agreements and maintain good relations with customers.
- Track all customer inquiries via phone, email, whatsapp or any other means of communication to ensure they book classes.
- Manage the company’s social media accounts, which involves responding to comments, messages, responding to inquiries and acquiring customers on social media.
DESIRABLE QUALIFICATIONS
– Good command of French and English (Bilingual).
– Spirit of synthesis and analysis.
– Ability to work under pressure.
SUBMISSION CONDITIONS
All candidates must send their CV and cover letter to the following address: prepdia@gmail.com before July 25, 2023.
Subject : Application for the position of Customer Service Representative.
THE MANAGEMENT OF PREPDIA SARL.
HOW TO APPLY
WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.
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