JOB OFFERS: Teleconsultant

Geographic area: Yaoundé – Mvan behind the BEAC complex
Type of position: Permanent
Employment sector: Financial services and personal insurance

Main function:

Telephone solicitation
Customer service
Prospecting
Editing and monitoring of customer files
Administration and management of social networks

Specialization(s) ):

Telephone operator
Customer service
Financial services
Starting date: As soon as possible
Salary: 125,000 FCFA Net monthly + Performance incentive
Description of the company
GROUPE FOYO, brings together professionals in the field of financial services, offering
mainly personal insurance, savings and mortgage products. We
are a real one-stop shop for financial services in Canada because we
are able to offer the financial products and services of the majority of companies
present in Quebec. The Global-Assurances.ca platform is a marketing tool designed
to carry out B2B and B2C campaigns on social media and various
Internet media. It presents the Foyo Group’s exclusive personal insurance offer.

Job description:
As a Teleconsultant, you will support the consulting team in their
prospecting and marketing functions. You will provide customer service,
preparation of customer files and administrative follow-up of orders. You will also have to
establish and maintain personalized and quality business relationships with
current and potential customers. Your ability to provide superior customer service,
build rapport and earn customer trust will be critical to your success. Keeping
in mind your ultimate goal of strengthening customer relationships, you
will contribute to an individual and team sales plan whose success is based on identifying
business opportunities, selling solutions and making recommendations to
partners. .
– Prepare client files (opening of files, reports, information)
– Ensure marketing development with potential customers (telephone approaches,
solicitations, database management)
– Provide customer service, (Respond to customer requests, problem solving
, customer follow-up)
– Manage appointments – you (Making appointments and managing the agenda)
– Perform various office administrative tasks (Weekly report)
– Calls for solicitations and customer prospecting
Skills and competencies required:
– Able to do several tasks at the same time
– Excellent expression verbal
– Good communicator and writer
– Enjoy contact with people and collaborate effectively with others
– Demonstrate enthusiasm and discipline
– Good stress management
– Be available for an evening or even weekend schedule
– Experience in a call center or work on the phone with customer contact
Academic requirements:

– Hold at least a diploma BTS in a field related to administration
– Ideally a degree in insurance or a related field
– Excellent knowledge of Office software, and CRM software (Customer Management)
– Excellent knowledge of social networks (Facebook, Snapchat, Linkedn)

TEAM UP WITH US!
Visit our website to see our job offers and get to know us better.
www.camerhouse.com, www.ongolatown.com
Email your resume and cover letter to
camerhouse@hotmail.com
Provide both job and personal references

The deadline is Friday August 04, 2023.