Career opportunities: CUSTOMER REPRESENTATIVE (743)

Recruitment request identifier 743 – Published 09/13/2022 – INDIVIDUAL AND PROF CUSTOMER DEPARTMENT – Societe Generale Cameroon – AKWA – COASTAL SECTOR DEPARTMENT I – DOUALA – AKWA

Missions
Societe Generale Cameroon is looking for its Individual Customer Department and CLIENT EXPENSE professionals.

For this 08th Category position, the main mission is to ensure, under the authority of the Branch Manager, the operation, management and development of a portfolio of customers and prospects and to develop the relational bank by providing a high level of customer satisfaction through quality services.

 

 

Main activities
The Account Manager is responsible in particular for:

1. Develop and manage the portfolio of customers and prospects

– identify the sources of growth of its portfolio within its environment in order to carry out potentially profitable prospecting actions

– exploit the reports provided by the support services to guide its commercial action

– analyze the specific needs of the customer and make the sale a reality

– advise customers and prospects on the products and services adapted to their needs

– sell banking products and services, with a view to increasing the rate of equipment

 

2. Quality

– Welcome, listen to customers and prospects

– Ensure the proper outcome of current customer transactions (cheques, transfers, direct debits, credit maturities, forcing, etc.) in compliance with the procedures in force.

3. Compliance and Operational Risks

– set up and follow up until credit files are set up on time

– compliance with the credit policy in force

– regularly check limits and commitments on customers

– initiate pre-litigation actions

– facilitate the collection of debts in connection with the specialized professions

– achieving the entry into relationship while respecting the compliance aspects

– ensuring compliance and compliance with rules and procedures

– apply group rules in the fight against money laundering and the financing of terrorism

– continuously integrate and make reliable information in the information system (opening of an account and management of product and service contracts sold)

– take appropriate measures or report alerts on subjects carrying operational risks to their superiors.

Profile
Diploma: Minimum BAC+2 in Marketing, Banking, Finance, Commercial action, Management

Experience: Minimum 03 years in sales, experience in banking

Apply ONLY online via the Internet link whose address is: https://particuliers.societegenerale.cm/fr/nous-connaitre/nous-rejoindre/nos-offres-demploi-postulez-ligne/