RECRUITMENT NOTICE FOR CUSTOMER OFFICER

For the needs of its services, the CCM (Caisse Communautaire des Montagnes) SA is seeking candidates
for the following position:
Position: Customer service manager
Location: Douala
Type of contract: CDI
Main missions:
• Ensure, under the authority the Agency Manager, the operation, management and development of a portfolio of clients and prospects

with a permanent concern for quality of service, profitability and risk management;
• Offer and sell microfinance products and services adapted to customer needs;
• Develop relational microfinance by providing a high level of customer satisfaction through quality services.
Main responsibilities:
• Greet customers and prospects (face to face/on the phone);
• Collect all mandatory information;
• Analyze the customer’s precise needs and make the sale a reality;
• Advise customers and prospects on products and services adapted to their needs;
• Create a relationship while respecting compliance aspects;
• Formalize and centralize information in the information system (account opening and management of
product and service contracts sold);
• Sell microfinance products and services;
• Develop customer knowledge during interviews;
• Develop knowledge of the portfolio of customers and prospects and implement all types of commercial actions (pace and
number of contacts to organize, for example);
• Analyze your portfolio;
• Deepen the relationship with existing customers and develop the business through an attitude of conquest from the
dedicated portfolio/segment (sponsorship);
• Carry out targeted prospecting and customer outreach actions;
• Expand the business by acquiring new customers and searching for new prospects;
• Handle oral or written complaints and customer objections commercially.

Profile sought:
• Minimum Bac + 2 in marketing, accounting, finance, banking, or any other equivalent diploma;
• Minimum 6 months of experience in a similar position.
Qualities:
• Transparency and integrity;
• Ability to assess risk;
• Sense of responsibility and vigilance on compliance issues;
• The spirit of synthesis and analysis;
• Team spirit ;
• Result orientation;
• Sense of organization and priorities.

• Knowledge of the offer of microfinance products and services;
• Know the financial basics related to the account;
• Know how to implement sales, negotiation and prospecting techniques;
• Know how to understand the risk linked to the activity;
• Excellent command of office tools;
• Master the rules and procedures in force.

Technical skills:
 How to apply?
Interested candidates are asked to send us their CVs (with half a photo on the CV as well as the city of
residence) only to the following address: recruitmentccm2022@gmail.com
Please specify in the subject of the email “customer manager 2023.”
Deadline for receipt of application files: 10/29/2023 at 12 a.m.