JOB OFFER: Front Office Manager – Mobile Money Distribution – FLASH SERVICES

Job Description: Front Office Manager – Mobile Money Distribution
Mission:
The front office manager will play a crucial role in managing direct interactions with customers and partners
. He will be the face of the company and will be responsible for providing exceptional customer service and
facilitating transactions related to MTN mobile money services.
Main Responsibilities:
1. Reception and Customer Service:
 Welcome customers and partners with professionalism and friendliness.
 Provide detailed information on MTN mobile money services and answer customer questions
.

2. Transaction Processing:
 Carry out MTN mobile money transactions: deposits, withdrawals and transfers.
 Quickly resolve all problems related to transactions and the use of the MTN
mobile money service and provide real-time support (Branded store).
 Maintain cash accounts and report daily, weekly and monthly.
3. Sales and Promotion:
 Actively promote MTN mobile money services and encourage the registration of new
users.

 Offer promotions and incentive programs to drive sales.
 Sell digital terminals to customers.
4. User Training:
 Provide basic training to new users on the use of MTN mobile
money services.
 Organize awareness sessions to improve understanding of
available features.
5. Complaints Management:
 Receive, register and resolve customer complaints in a professional manner.
 Collaborate with internal teams (Back office, sales team) to ensure
rapid resolution of problems.
6. Maintaining the point of sale:
 Keep the POS clean and in a friendly atmosphere to facilitate customers’ stay there.
Required Skills:1. Customer Service Skills:
 Previous experience in a customer service role.
 Excellent verbal and written communication skills.
2. Sales Skills:
 Ability to actively promote products and achieve sales targets.
 Sense of initiative to identify sales opportunities.
3. Technical Skills:
 Understanding of the MTN mobile money system to guide customers in their transactions.
 Mastery of basic IT tools.
4. Reactivity and Stress Management:
 Ability to work effectively in a constantly changing environment.
 Professional management of stressful situations.
Additional Requirements:
 Minimum Bachelor’s degree, a university degree in business, marketing, or related field would be
an advantage.
 Previous experience in the mobile financial services or mobile telephony industry.
 Knowledge of industry regulations and best practices.

How to apply?
Files (CV and cover letter) in French or English are received every day at the
General Management located at Carrefour Ancien 6e face pharmacie NOBEL , ETOUDI, YAOUNDE every day from Monday to Friday from 8 a.m. to 10 a.m.
until February 15 2024.
Only candidates selected for interviews will be contacted.