JOB OFFER: CCA BANK SA is looking for: Head of Cards Division – Douala

It is open within CCA-Bank, Digital Department, It is open within CCA-Bank, Digital Department, the position of Head of Cards Division.
Mission

The holder of the position will have the mission of ensuring the smooth running of operations linked to the Issuing sector. The holder of the position will have the mission of ensuring the smooth running of operations linked to the Issuing sector (cards).
Profile

Holder of a BAC+4 in (in business management, IT, accounting, banking, money and finance
Holder of a BAC+4 in (in business management, IT, accounting, banking, money and finance or any equivalent diploma); • Have a minimum of five (5) years of confirmed electronic banking issuance.

He/She must have

technical skills

Electronic banking issuance;
Electronic banking issuance;
BINs (repositories);
EMV security keys;
Profiles;
Masks;
The visuals (BAT, approval);
Network regulations;
Network specifications;
Declaratives (pendings, exhibits, etc.);
The authentication server;
The authorization server.

Behavioral skills

Curiosity and open-mindedness;
Curiosity and open-mindedness;
Ability to analyze and synthesize;
Autonomy, methodology, rigor and organization;
Relational ease;
Strength of proposal and transversality.www.cca-bank

Main Responsibilities

Understanding the needs of the commercial sector;
Ensure the processing of order files from the sales force;
Ensure meticulous monitoring of the stock of card bodies, triggers the order and ensures delivery to the customizer;
Ensure compliance with contractual SLAs for providing agencies with cards and PIN Mailers for issue within 02 weeks maximum;
Supervise the processing of expired cards;
Ensure production and ensure delivery of cards and PIN mailers for issue on time;
Ensure the correction of occasional incidents on cards within the deadlines (48 hours max);
Assist and train the network’s Card Agents, Brand Ambassadors and CSOs;
Monitor the evolution of production scraps;
Ensure the distribution of cards issued to customers;
Monitor card stock inventories in collaboration with the DCI;
Ensure control of the price of card personalization (minimize costs while respecting deadlines;
Ensure the processing of card-related complaints;
Ensure monitoring of unsuccessful transactions and education of holders;
Analyze the encrypted data and issue cross-referenced actions (sales-achievement-prospects);
Process cardholder card limit increases;
Process cards with anomalies;
Monitor carrier activity: unattributed carrier files, abusive carriers, carrier incidents;
Ensure the effectiveness of the supporting fraud management system;
Ensure the destruction of cards that have been in stock for several months (03 to 6 months);
Ensure the processing of services associated with the card (PIN reissue, opposition, etc.);
Participate in technical and regulatory monitoring;
Ensure a role of electronic payment technical referent within the unit;
Collect and consolidate relevant information;
Support the launch of the product (testing, technical validation);
Participate in Quality and Internal Control systems;
Produce business statistics and their analysis.

Position based in: Douala

Deadline for submission of applications: no later than January 22, 2024 at 5:00 p.m.
CVs (PDF version) are only admissible via the address emploi@cca-bank.com with the subject : “YOUR NAME_CSC_Janvier_2024”.

Only selected candidates will be invited for the rest of the recruitment process.