Recruitment notice: Hotel General Manager

Job Description

We are looking for a Hotel General Manager who will be able to manage the overall supervision of the establishment’s operations.

In particular he will be responsible for financial management, customer service, strategic planning, recruitment, and ensuring compliance with quality standards, the General Manager plays a key role in the overall success of the hotel. His strategic vision and leadership are essential to maintaining an exceptional guest experience, achieving financial goals, and ensuring the smooth running of all hotel operations.

Responsibilities

Oversee all hotel operations to ensure efficient operation.
Develop and implement strategies to achieve financial and operational objectives.
Develop and monitor budgets, optimize revenue, and ensure hotel profitability.
Ensure customer service standards are met to ensure an exceptional customer experience.
Recruit, train and supervise staff, and create a positive work environment.
Develop marketing initiatives to attract new customers and increase the hotel’s visibility.
Represent the hotel in local events and build relationships with stakeholders.
Ensure the hotel complies with all local and national regulations.
Oversee the maintenance of the hotel, including equipment and infrastructure.
Coordinate reservations to ensure optimal room occupancy.
Organize and supervise special events held at the hotel.
Manage customer complaints and implement corrective actions.
Identify opportunities for innovation to remain competitive in the market.
Ensure the safety of customers and staff by implementing effective security procedures.
Report to hotel management or parent company as appropriate.

Requirements

1- Professional Experience:
- Significant experience in the hospitality industry, typically several years, with demonstrated career progression.
2- Education:
- A degree in hospitality management, business administration, or a related field is often required. Advanced management skills, including operations, human resources, financial and customer service management.
4- Leadership:
- Strong leadership skills and the ability to motivate and manage a team effectively.
5- Communication Skills:
- Excellent communication skills, both interacting with staff and representing the hotel to guests and partners.
6- Customer orientation:
- A strong customer focus with the ability to maintain high standards of service and resolve customer issues in a professional manner.
7- Marketing and Sales Skills:
- Marketing and sales skills to attract new customers and increase the establishment’s revenue.
8- Management of Reservations:
- An in-depth understanding of hotel reservations and distribution management systems.
9- Knowledge of Technologies:
- Familiarity with hospitality industry technologies, including hotel management systems (PMS) and associated software such as hotelsoft
10- Ability to Work Under Pressure:
- The ability to work effectively under pressure and make informed decisions quickly.
11- Knowledge of Legislation and Regulations:
- A thorough understanding of laws and regulations related to the hospitality industry.
12- Networking:
- Networking skills to build relationships with other local businesses and industry partners.
13- Crisis Management Skills:
- The ability to manage emergency or crisis situations calmly and professionally.
14- Innovation:
- The ability to introduce innovative practices to improve operational efficiency and customer satisfaction.