Recruitment notice: Hotel receptionist YAOUNDE

Hotel receptionist YAOUNDE

Job Description

We are looking for a Hotel Receptionist to act as the first point of contact for our clients and manage all aspects of their accommodation

Your responsibilities will include registering guests, managing reservations, and providing information on rooms, rates, and amenities. If you have a taste for customer service and professional experience in the  hospitality industry, we would like to meet you.

Finally, you will help us create a memorable pleasant experience for our customers.

Responsibilities

• Perform all arrival and departure duties
• Manage telephone and online reservations
• Inform customers of payment methods and verify their credit card details
• Record guest information (contact details, dates of stay, etc.)
• Greet guests upon arrival and assign rooms
• Provide information regarding the hotel, available rooms, rates and amenities
• Respond to customer complaints in a professional and timely manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully equipped to meet guest needs
• Confirm group bookings and arrange personalized services for VIP clients and event attendees, such as wedding guests
• Propose additional equipment and services, if appropriate
• Maintain booking and payment records

Requirements

• Work experience as a hotel receptionist
• Experience with hotel reservation software, such as  Hotel Soft  de  Barclé , Hotel Pro, Easy, iplan etc.
• Knowledge of how booking sites work, such as Booking and TripAdvisor
• customer service attitude
• Excellent sense of organization and communication
• A degree in hotel management would be a plus

How to apply:

Send your CV to: info@barcles.com

HOW TO APPLY

WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.

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