Roles and Responsibilities of CBFRM (Community Based Feedback Response Mechanism) Focal Points.
Communities are the most important stakeholder in regards to humanitarian responses.
In order to maintain commendable level of satisfaction and to ensure accountability among beneficiaries, IMC shall put in place feedback mechanisms combining: complaints mechanisms and after action feedback mechanisms. In order to ensure proper functioning of CBFRM, IMC shall support communities by providing CBFRM focal points.
Outlined roles and responsibilities of CBFRM focal points;
- Receive complaints (face to face or other communication means), by acting as liaison officers, collecting information and channeling it to the MEAL office.
- Support in filling out complaints and suggestion log books for each health station.
- Support d in awareness raising on accountability to beneficiaries and usage of CBFRMs
- Support in the gathering of beneficiaries’ opinions and suggestions and follow up on feedback.
- Protect the rights (privacy) of beneficiaries.
Responsibilities as Nutrition Assistant:
- Plan and organize CMAM activities at designated sites in liaison with SMoH staff and nutrition manager.
- Plan and organize IYCF activities in liaison with SMoH staff and nutrition manager.
- Supporting targeting of beneficiaries; formation and establishment of Care groups.
- Work closely with CHW and lead mothers to ensure all aspects of the program are understood and agreed and appropriate referrals take place to and from the community to OTP sites.
- Take lead on the CMAM services at fixed and mobile outreach OTP sites.
- Work closely with the teams to ensure all children are screened correctly.
- Ensure all criteria are respected and understood by the teams, including admission, discharge and transfer to and from the OTP.
- Ensure comprehensive health checks and correct clinical diagnosis at the time of assessment according to the CMAM protocols so that the patient receives appropriate treatment in the relevant program.
- Ensure all children in OTP are immunized according to the national protocols.
- Ensure timely identification of complications, non-responders, and referrals to the SC.
- Ensure correctness, consistence and completeness of the information in the nutrition registers.
- Ensure adequate availability of all medical and food supplies and ensure stock is pre-positioned as planned by discussing with logistics
- Through liaison with the community volunteers provide effective follow up of all cases: particularly tracing of children who are absent from the program, sick children, long stay children, children not gaining weight, and children with social problems… etc.
- Provide key health and nutrition education messages to beneficiaries based on the protocol and guidelines
- Respond to inquiries regarding the technical aspects of the program admission and discharge whenever necessary at the OTP sites.
- Collect report from CHPs on Family MUAC, review the report and identify refresher training need for Lead Mothers/ Mothers.
- Ensure that the families of malnourished children receive appropriate counselling, education concerning the Infant and Young Child Feed (IYCF) and caring practices through Care Group.
- Follow-up and ensure the field team interacts with the beneficiaries properly
- Provide a daily and weekly CMAM report to the nutrition officer
Skills and Experience
- At least a Bsc in Nutrition or Equivalent
- At least one-year experience in the same position
- Justified professional experience in the management of malnutrition with an NGO operating in an environment similar to IMC.
- Excellent oral and written communication skills in English and Pidgin
- Strong ability to think and plan strategically
- Computer proficiency in word, PowerPoint and excel
- Ability to work in a multiethnic environment
- Being of Cameroonian nationality
Security
Ensures application and compliance of security protocols and policies.
Ethical Conduct for IMC Staff
International Medical Corps maintains a code of standards of conduct that shall govern the performance of its employees engaged in the award and administration of contracts. No employee, officer or agent shall participate in the selection, award or administration of a contract funded by donor funds if a real or apparent conflict of interest is involved. Such a conflict arises when the employee, officer or agent, any member of his or her immediate family, partner, or an organization that employs or is about to employ any of the parties listed above, has a financial or other interest in the business selected for award. IMC officers, employees, or agents shall not solicit or accept gratuities, favors, or anything else of monetary value from contractors or parties to sub agreements. These standards provide for disciplinary action for violations of these standards by IMC officers, employees or agents.
Prevention of Sexual Exploitation and Abuse
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps
Compliance & Ethics:
Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts
Work with the highest level of integrity. Communicates these standards to staff, if applicable, and to partners and requires them to adhere to these values.
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Code Of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.
If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
SAFEGUARDING
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
Equal Opportunities:
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document. BOTTOM: Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review
BOTTOM: Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review
How to apply
Application files including: Cover letter and CV, 3 References and copies of relevant supporting documents to the application should be forwarded to the following e-mail address: camrecruitments@internationalmedicalcorps.org
Closing date: 25th November, 2023 at 5pm
On behalf of Country Director, the Human Resources and Administration Coordinator
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