Recruitment notice: Operations Manager

Call for applications: Operations and Support Manager
September 27, 2023 – commercial, jobs
EXPRESS UNION GROUP SA is looking for 01 Operations and Support Manager for the needs of its activities.

Main missions:
Ensure the smooth outcome of operations carried out with an impact on the number of claims;
Ensure the effectiveness of the customer assistance policy (after-sales service);
Help the client or prospect make a decision;
Collect information likely to improve the complaints management environment;
Establish and operate survey, customer satisfaction and sales tools;
Contribute to increasing turnover;

Contribute to increasing turnover;
Make proposals for improving customer relations;
Ensure compliance with contractual provisions with partners;
Liaise with Technical Support for the voucher in the portfolio: operation of business applications;
Produce summary reports of Operations and Support activities with suggestions for improvement;
Supervise Operations and the functioning of after-sales service in all of the Group’s subsidiaries;
Profile:
Be aged 35 or less;
Be of good moral character;
Hold a BAC+3 in Commercial Management;
Be perfectly bilingual (French and English);
Have at least 03 years of experience in a similar position;
Have good interpersonal skills, listening skills, anticipation, a good capacity to adapt to changes, discernment, integrity and rigor;
Be able to work under pressure;

SKILLS
Good economic knowledge;
Good knowledge of the products and services marketed;
Knowledge of business partners in the portfolio;
Good regulatory knowledge in terms of KYC and AML/FT;
Good knowledge of decision support tools;
Good knowledge of operations processing procedures and the functioning of SUPPORT in the company (organization and operation);
Good mastery of all of the company’s professions;
Good command of IT tools (world, Excel, PowerPoint, etc.);
Good command of digital media:

PRACTICAL METHODS:

To apply, send your file: CV and cover letter specifying “Operations and Support Manager” to the address aazeutack@expressunion.net or dem-holding@expressunion.net

Deadline: 10/15/2023 at 5:30 p.m.