ECOBANK CAMEROUN SA is  recruiting for the needs of its services,  ONE (01) Relationship Manager Public Sector  who can practice throughout the national territory.

Job level :  6 

Job grade :  3A

I.  OBJECTIVE OF THE JOB

• Manage customer relations,
• Establish objectives in terms of sales and market share to be acquired;
• Ensure the growth and profitability of the activity according to customer segmentation.
• Sell, increase and develop sales;
• Ensure excellent quality of service while building lasting, solid and profitable relationships with customers.
  

II. MAIN RESPONSIBILITIES

Sales and Marketing Management: 40%

• Establish annually, an approved target market document with complete documentation on customer segmentation, target customers, products, services, revenues and profitability.
• Assign specific objectives in terms of deposits, risk assessment and monitoring, transactions, revenues and effective customer management
• Target customers by segment by giving them time and frequency of customer calls in order to generate concrete and profitable sales
• Ensure the reliable accounting recording of all customer transactions including deposits, loans, costs generated and reconcile them with financial control
• Develop new market opportunities, services and prospects by studying and mastering the economic and marketing environment.

• Maximum 3% of portfolio NPL and 1% of portfolio revenue.
• Monitor and maintain the performance assigned to sales representatives in terms of resources (deposits) and jobs, risk, revenue and cost assessment and any other relevant performance indicators on a daily, weekly, monthly and semi-annual basis, annual while including regular reconciliations with Financial Control

Relationship Management and Customer Service: 25%

• Set clear objectives in terms of target products and customers, market share and
• Create and manage an effective sales plan
• Minimum target per customer: 5 products
• Be informed and responsive to new developments and developments, transformations and changes to products and services at the level of competition
• Achieve and maintain a customer satisfaction rate of “very satisfied.” »
• Propose adequate solutions in terms of products and services to customers in order to increase the customer portfolio by at least 75%.
• Develop strong internal relationships that will ensure excellent customer service and achieve specific sales objectives 
• Build a profile and strong personal support through involvement in the bank’s activities
• Manage and resolve customer complaints, process issues and ensure collection of outstanding payments.
• Advise/inform clients on the various pricing, procedures and any other changes to the operation of accounts and the use of products and services
• Make sure of the correct authorizations and inform the customer of his limit and of any other modification related to the management of his account.