JOB OFFER at ORANGE Cameroun, Douala: Head of Quality & Process Department (CDI)

Job description

Head of Quality & Process Department (CDI) – (2300006B)
Description

MISSIONS & MAIN ACTIVITIES

· Be responsible for the implementation of the process management system at OCM

§ Identify, design and update the mapping of Orange Cameroon’s processes

§ Ensure the description and variation of processes using an appropriate documentary system (including the procedures manual)

§ Ensure the writing of procedures, their consistency and their updating

§ Contribute to the improvement of the Internal Control system by developing and implementing awareness, popularization and training plans on procedures with OCM entities

· Lead continuous improvement initiatives with a view to resolving dysfunctions and optimizing processes

§ Analyze, in collaboration with operational management, the dysfunctions and dissatisfactions identified in the management of their activity and in the execution of procedures

§ S ensure the implementation of corrective action plans for observed failures; ensures their proper execution (measurement, management and improvement system in the areas of activity)

§ Contribute to the Departments within the framework of projects and in improving the quality of products, services and services provided to the entity’s internal and external customers

· Ensure the administrative and organizational activities of its activity

§ Provide support to business and support departments in continuous improvement

§ Ensure permanent communication of findings and results intended for General Management

§ Develop and maintain management dashboards activity monitoring ; carry out reporting of its activity according to the defined periodicity

Qualifications

Typical training: BAC +4/5 in the disciplines Management, Organization, Audit, Quality Control

Minimum experience: 3 to 5 years of experience in Quality & processes, Internal control, Risk Management or audit

Main location: CM-Littoral
Workplaces: Site Liberté Akwa Boulevard de la liberté Douala 1864
Job: Support
Organization: Orange Cameroon
: Permanent contract
: Permanent

Apply ONLY online via the form available at:

https://orangecameroun.taleo.net/careersection/ex/joblist.ftl