RECRUITMENT: INTERNAL / EXTERNAL – ECOBANK CAMEROUN SA

ECOBANK CAMEROUN SA is recruiting for the needs of its services, ONE (01) Relationship Manager Local Corporates who can practice throughout the national territory.

This position is based in Yaoundé. Job level: 6 Job grade: 3A

I. OBJECTIVE OF THE JOB

The Relationship Manager Local Corporates must:
 Manage a portfolio of large local corporate clients, by addressing all the financial and non-financial needs of these clients;
 Achieve set sales and business development objectives
 Ensure excellent quality of service and build lasting, solid and profitable relationships with Local Corporates clients
 Provide customers and prospects with various advice and share various public documents (brochures, articles, …) useful for the development of their activities
 Prepare and submit credit files in accordance with the policy in force and the laws of the country

II. PRIMARY RESPONSIBILITIES

Commercial Management
• Annually set up an approved target market document with complete documentation on customer segmentation, target customers, products, services, revenues and projected profitability.
• Implement strategies to achieve specific objectives in terms of deposits, loans, income and digitalization in the dedicated portfolio
• Identify and close business opportunities, in particular structured trading financing and investment projects
• Build customer loyalty by giving them time and a frequency of calls and regular visits; and generate concrete and profitable sales
• Increase the portfolio in number of customers and in income
• Ensure the reliable recording of all customer transactions including deposits, loans, costs generated; and perform reconciliation with the Finance Department
• Monitor and maintain relevant performance indicators on a daily, weekly, monthly, half-yearly and annual basis while including regular reconciliations with the Finance Department

Digitization & Monitoring of customer relations
• Digitize all customers in the portfolio and encourage customers to use our various digital platforms for their collections and payments
• Develop strong internal relationships that will ensure excellent customer service, and achieve assigned objectives
• Take charge of and follow up on customer complaints, process-related problems and work to avoid incidents in the portfolio
• Be informed and proactive in relation to new developments, evolutions and market trends and propose solutions adequate in terms of products and services
• Advise/inform clients on the various pricing, procedures and any other changes to the operation of accounts and the use of products and services

Confirmation & risk management
• Ensure proper management of legal instructions on accounts
• Ensure that all orders or requests related to transactions (credits, transfers, investments, etc.) are compliant at the time of receipt
• Collect and clear the various transfer files (issued or received)
• Ensure the compliance with the measures applicable at the level of Know Your Customer
• Control and apply the national and international provisions for the fight against money laundering
• Ensure that all credit transactions and related documentation comply with the internal policies in force and the laws of the country.
• Ensure that all lines of credit in place are valid and duly approved according to an acceptable TAT.
• Perform monthly visits to committed customers and prevent portfolio deterioration through regular

Administration & Teamwork alerts
• Establish and regularly transmit the program of customer visits
• Monitor ongoing transactions and registered complaints
• Maintain customer profiles in the system as well as physical records
• Monitor on a daily basis the implementation of the actions agreed with the client following visits/calls
• Ensure the back-up of other Account Managers if necessary
• Establish reliable and honest feedback on its performance
• Share knowledge and best practices with team members
• Build a strong personal bond through involvement in the bank’s various activities

III.

SENIOR REPORTING LINE

: • Branch Manager
• Head Local Corporates

IV. JOB PROFILE
Experience & Qualifications
• Minimum Bac or Advanced Level + 4/5 in Banking and Finance, Accounting, Economics, Sales, Marketing, Administration or any other equivalent diploma
• Minimum 5 years of relevant experience in banking or in the field of sales
• Excellent mastery of the banking market, banking products and the business environment in Cameroon
• Perfect knowledge of cash management products (cash management) and trade finance products (Trade Finance)
• In-depth knowledge of credit risk and structured financing
• Perfectly Bilingual

Skills, Capabilities & Personal attributes
• Good ability to develop and consolidate interpersonal relationships
• Good ability to solve problems
• Customer and result oriented
Ability to think strategically

V. APPLICATION PROCESS:
Please submit your CV and cover letter to ECM-Recruit@ecobank.com no later than July 21, 2023 at 5:00 p.m. sharp, by mentioning in subject “Relationship Manager Local Corporates”

NB: Only the candidatures corresponding to the selection criteria will be convened

ECOBANK CAMEROUN SA is a company which advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.

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