Recruitment notice: Relationship Manager SME

RECRUITMENT: INTERNAL / EXTERNAL

ECOBANK CAMEROUN SA is recruiting for the needs of its services, ONE (01) Relationship Manager SME who can practice throughout the national territory.

This position is based in Yaoundé. Job level: 6 Job grade: 3A

I. JOB OBJECTIVE

– Manage a portfolio of small and medium-sized business clients by addressing all the financial and non-financial needs of these clients;
– Achieve sales and business development objectives
– Ensure the growth and profitability of the portfolio;
– Ensure excellent quality of service and build lasting, solid and profitable relationships with customers
– Provide clients and prospects with various advice and share various public documents (brochures, articles, etc.) useful for the development of their activities
– Prepare and submit credit files in accordance with the policy in force and the laws of the country

II. PRIMARY RESPONSIBILITIES
Commercial Management
– Annually set up an approved target market document with complete documentation on customer segmentation, target customers, products, services, revenues and projected profitability.
– Achieve specific objectives in terms of deposits, credits, income, opening of accounts, and digitalization
– Build customer loyalty by giving them time and a frequency of calls and regular visits; and generate concrete and profitable sales
– Increase the portfolio in number of customers and in revenue by at least 30%.
– Ensure the reliable recording of all customer transactions including deposits, loans, costs generated; and perform reconciliation with the Finance Department
– Monitor and maintain relevant performance indicators on a daily, weekly, monthly, quarterly, half-yearly and annual basis while including regular reconciliations with the Finance Department
Digitalization & Customer relationship monitoring
– Digitize all clients in the portfolio and encourage clients to favor our various digital platforms for their receipts and payments with a goal of at least 80% of the portfolio being adequately equipped
– Develop strong internal relationships that will ensure excellent customer service, and to achieve assigned objectives

– Take charge of and follow up on customer complaints, process-related problems and work to avoid incidents in the portfolio
– Be informed and proactive in relation to new developments, new developments and market trends and provide appropriate solutions in terms of products and services
– Record all customer interactions in Ecobank Engage
– Advise / inform customers on the various pricing, procedures and on any other changes to the operation of accounts and the use of products and services
Confirmation & risk
management – Ensure proper management of legal instructions on accounts
– Ensure that all orders or requests related to transactions (credits, transfers, investments, etc.) are compliant at the time of receipt
– Collect and clear the various transfer files (issued or received) and approved deferred documents
– Ensure the compliance of the measures applicable at the level of Know Your Customer
– Mastering and applying national and international anti-money laundering provisions
– Ensuring that all credit transactions and the related documentation comply with the internal policies in force and the laws of the country.
– Ensure that all lines of credit in place are valid and duly approved according to an acceptable TAT.
– Perform monthly visits to committed and non-committed customers, and prevent portfolio deterioration through regular
Administration & Teamwork alerts
– Establish and regularly transmit the program of customer visits
– Monitor ongoing transactions and complaints recorded
– Maintain the customer profile in the system as well as the physical files up to date
– Monitor on a daily basis the implementation of the actions agreed with the customer following visits/calls
– Ensure the back-up of other Account Managers if necessary
– Establish a reliable and honest feedback on its performance
– Share knowledge and best practices with team members
– Build strong personal support through involvement in the bank’s various activities

III. SENIOR REPORTING

LINE:

• Branch Manager
• Head SME

IV. JOB PROFILE
Experience & Qualifications
• Bac / Advanced Level + 4/5 in Banking and Finance, Sales, Marketing, Commerce, Accounting or any other equivalent diploma
• Minimum 5 years of relevant experience in banking or in the field of sales
• Excellent knowledge of the market bank, banking products and the environment of small and medium enterprises in Cameroon
• Perfect knowledge of cash management products (cash management) and trade finance products (Trade Finance)
• In-depth knowledge of the multi -channel and sales cycle
• In-depth knowledge of credit risk
• Perfectly bilingual
Abilities, Personal qualities • Good abilities to develop and consolidate interpersonal relationships
• Client and result oriented
• Ability to think strategically

V. APPLICATION PROCESS:
Kindly submit your CV and cover letter to ECM-Recruit@ecobank.com at the latest February 14, 2023 at 5:00 p.m. sharp, mentioning in the subject “Relationship Manager SME”

NB: Only applications corresponding to the selection criteria will be called

ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.

Visit our website https://www.ecobank.com