Career opportunities: SME CUSTOMER ADVISOR (1178) – CORPORATE CUSTOMER DEPARTMENT – Societe Generale Cameroon
Recruitment request identifier 1178 – Published /06/2023 – CORPORATE CUSTOMER DEPARTMENT – Societe Generale Cameroon – SME MARKET DEPARTMENT – SOCIETE GENERALE CAMEROON HEADQUARTERS AGENCY RESEARCH FOR ITS CORPORATE CUSTOMER DEPARTMENT
ONE (01) SME CUSTOMER ADVISOR
Job category: 10
Location: Douala
The main mission of the SME Customer Advisor is to operate and develop a portfolio of customers and prospects with the permanent concern for quality of service, customer satisfaction, profitability and risk management.
Your day-to-day missions
Commercial
follow-up Develop, optimize NBI and monitor the profitability of your portfolio
Analyze its portfolio of customers and prospects and implement the orientations and commercial actions defined with the support of its hierarchy
Sell the Bank’s products and services by implementing the appropriate sales and negotiation techniques
Present, if necessary, proactive way, the client to a specialist (Leasing, GTB)
Ensure synergy with the clientele of individuals and professionals.
Quality of service and customer satisfaction
Correctly and diligently direct customer requests to the internal department concerned
Collect responses from back-office departments for return to the customer
Notify the Quality department of customer feedback within the time limits set.
Level 1 risk monitoring
Assess and control the credit risk of portfolio customers
Detect the deterioration of risk in a relevant manner and implement appropriate strategies for proper risk control, in conjunction with the pre-litigation department
Manage renewal dates
S ensure speed in the processing of files and the contractualization of decisions commonly taken with the client
Ensure the monitoring of risk statements: irregular accounts (exceeded or without movement), balance of debtors, overdue files
Ensure amicable recovery on accounts debtors or fixed assets
Initiate pre-litigation
Compliance
Respect the rules of security and ethics, the fight against money laundering
Contribute to the compliance of files by collecting from the customer the necessary documents
Update the customer file by collecting data.
Business skills
Knowing the banking offer intended for business customers, Knowing the financial, legal and tax bases, knowing how to implement customer interview, sales, negotiation and prospecting techniques, mastering office tools and business applications , understand the risk associated with the activity within its scope, master the rules and procedures in force, in particular those related to compliance, banking secrecy, permanent surveillance and the fight against fraud and money laundering.
Behavioral skills
Result orientation, Customer orientation, sense of risk, ability to negotiate, team spirit, spirit of synthesis, tenacity.
Profile
BAC + 4/5 in Banking, Marketing, Finance, Accounting, Management Sciences or equivalent discipline
Minimum 3 years of professional experience in commercial banking
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