Recruitment notice: STAY ADVISOR M/F

BAFOUSSAM
Country: Cameroon
City: Bafoussam
Type of contract: CDD
Duration: 1 year renewable
Start date of assignment: December 2022
Working conditions: regular trips to the West region
Name of structure: Office Régional de Tourisme de l’ West-Cameroon (ORTOC)

CONTEXT
Under the authority of the Director of the Western Regional Tourist Office (ORTOC), the tourist advisor’s main mission is to offer visitors a quality tourist offer, adapted to their needs. He is particularly responsible for the development of tourist products and services as well as the organization of the approach to welcoming the public. It manages reservations and monitors the quality of the tourist services offered. He/she works in close collaboration and in synergy with the head of tourism development.

MISSION
• Implements ORTOC’s tourism strategy
• Improving quantitatively and qualitatively ORTOC’s tourism offers;
• Develop and implement a marketing strategy for tourist offers;
• Propose a quality tourist offer;
• Ensure the physical and telephone reception of tourists;
• Ensure the processing of all requests by mail, email and social networks;
• Inform and advise visitors on the offer and the destination using personalized information to respond to requests and implicit expectations;
• Highlight the assets of the local environment to encourage visitors to stay on site and build customer loyalty;
• Ensure that the tourist offer offered to customers is respected;
• Participate in the collection of data on activity indicators for tourist information points;
• Participate in the development and updating of the tourism catalog;
• Update tourist offers and make them available to the public;
• Serve as a tourist guide for excursions organized by ORTOC;
• Forge partnerships with hotels and restaurants to promote tourist offers;
• Manage the partnership with the museums
• Ensure the distribution of tourist information documents of the ORTOC;
• Participate in the production of editorial content on tourism for the ORTOC website;
• Take part in meetings, events, promotional actions organized or in which ORTOC and the DRC participate;

Please send your CV and cover letter to the following addresses: ot.ouestcameroun@yahoo.fr and contact@routedeschefferies.com
Application deadline: November 30, 2022 at midnight.