RECRUITMENT: INTERNAL / EXTERNAL

EMPLOYMENT – RECRUITMENT: INTERNAL & EXTERNAL – ECOBANK CAMEROUN SA: ONE (01) Senior Card Operations

ECOBANK CAMEROUN SA is recruiting for the needs of its services, ONE (01) Senior Card Operations who can operate throughout the national territory.

This position is based in Douala. Job level: 4 Job grade: 3C

I. OBJECTIVE OF THE POSITION

 Carry out third party payment operations VISA / MasterCard / GIMAC etc…
 Ensure the proper accounting outcome of acquisition and payment transactions by card and via digital platforms
 Reconcile electronic payment accounts and digital products
 Help improve the bank’s quality of service
 Reduce or intercept acts of internal fraud
 Allow business continuity with cards by acting time.
 Manage merchant operations in accordance with Group policies and standards
 Investigate, evaluate, resolve and monitor the complaints process related to issuance and acquisition transactions

II. MAIN RESPONSIBILITIES
 Carry out payments to third parties
 Carry out daily reconciliations of card accounts and digital products and liquidate outstanding amounts
 Prompt investigation and response to customer complaints.
 Ensure the onboarding of digital product accounts on our reconciliation platforms.
 Check, follow up with the Sales line and respond to suspicious transaction emails sent by the group;
 Propose/initiate the review of procedures relating to the production of cards, digital products and complaints management.
 Participate in the supervision of card activities.
 Provide statistical elements on all cards and digital products (creation; volume of transactions).
 Ensure the production of regulatory reports related to this activity.
 Prepare pre-financing files on card operations to send to the Central Bank.
 Perform all other tasks defined by the hierarchy.

III.

UPPER     REPORTING LINE
: • Head Cards & Digital Operations

IV. JOB PROFILE

Experience       At least 2 years of experience in electronic banking.
 Good understanding of current financial and banking services regulations.

Education
 Higher education Bac + 4 preferably Management IT, Finance Accounting or other related disciplines.
Personal Qualities  Very good command of the tools Excellent
 Good analytical skills
 Excellent communication and teamwork skills
 Ability to work independently on set objectives
 Acute sense of a job well done.
 Innovation
 Knowledge of risk management
 Bilingual French/English would be an asset
 Good command of financial regulations and banking services in force.
 Good knowledge of current electronic payment regulations

V. APPLICATION PROCESS:

Please submit your CV and cover letter to ECM-Recruit@ecobank.com  no later than October 27, 2023 at 5:00 p.m. sharp , mentioning “Senior” in the subject line Card Operations »
NB: Only applications corresponding to the selection criteria will be invited.

ECOBANK CAMEROUN SA is a company which advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.

Visit our website www.ecobank.com