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CALL FOR EXTERNAL APPLICATIONS: USER SUPPORT TECHNICIAN

In order to strengthen its workforce, the Information Systems Department of ACEP Cameroon SA is recruiting a User Support Technician.

Place of employment: General Management – Yaoundé/Bastos

Advise users on the use of new software;
Assist and process staff requests following malfunctions;
Record reported incidents or operating anomalies, pre-diagnose and process them according to the level of criticality and technicality;
Intervenes at the 1st level during computer incidents by soliciting the necessary resources (internal or external);
Escalate incidents to the hierarchy and optimize performance;
Execute end-of-day processing (batch, backup/restore);
Assist the Systems and Networks Administrator in the accomplishment of his mission,
 

Have at least BAC + 02 in Computer Maintenance, Networks and Telecommunications, Maintenance and network infrastructures or other equivalent diploma; Have at least 02 years of experience in a similar position.

Technical skills:
Be able to diagnose a hardware or software computer malfunction and provide a solution;
Be able to install and configure the workstation according to user profiles and perform operational tests;
Be able to technically assist employees and offer quality service; Ability to handle emergency situations and prioritize.

Apply by sending your CV to the address jobs@acep-cameroun.org for external applications, specifying in the subject “ITIIl/23”.

Deadline for receipt of applications: 17/05/2023 at 3:00 p.m. sharp.
Only pre-selected candidates will be contacted.

Head office: Yaoundé – Rue 1.790 Bastos behind the Chinese Embassy Bat.672 BP 14614 Yaoundé – Tel. : (+237) 222 21 98 70 – Fax: (+237) 222 21 98 71 – E-maU: info@acep-cameroun.org Public limited company with capital of 1,440,000,000 FCFA – COBAC authorization NO D-2006 /36 of 10/04/2006 MINH approval NC 06/335 of 11/10/2006
CNC registration NO: 0006 of 25/10/2010 – Taxpayer NO NC MIOOS00019404S – RCCM NO: RC/YAO/2021/M/2S8 of 12/07/2021

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