Senior Representative – EAM SME Douala.Enterprise Business Unit

Douala, Littoral, Cameroon

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Job Description

Operational Delivery

Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
Travel to visit potential clients
Establish new, and maintain existing relationships with customers
Manage and interpret customer requirements
Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
Persuade clients that a product or service will best satisfy their needs
Calculate client quotations
Work on tenders launched by customers
Negotiate terms and conditions of contracts
Negotiate and close sales by agreeing terms and conditions
Perform cost/benefit analysis while working on tenders’ offers
Prepare reports management (sectorial report, monthly/quarterly roadmap)
Meet regular sales targets
Record and maintain client contact data
Be present in GSM, ICT/Data, Cloud & IT forums, or any other business-related events to approach clients and present offers
Make technical presentations and demonstrate how a product will meet client needs
Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
Be able understand client problems to provide the support team with the exact feedback on the issue facing by the client
Assist in the design of custom-made products
Provide training and produce support material to the client where necessary
Achieve sales targets as well as collections’ targets
Ensure no loss of revenue/accounts in current data base

Responsibilities

Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Senior Manager
Ensure cohesive working with the CoE
Accountable for meeting and prioritising own targets / deadlines
Provide information to the Senior Manager on work accomplishments, individual / team challenges
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager

Governance

Adhoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

Timely notification of escalations to the Senior Manager, SSH and the CoE
Resolve escalations as per defined escalation / resolution procedures

Opco Operational

Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment

Performance

Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues
Improve productivity and quality through leading practice initiatives

Reporting

Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

Qualifications

EDUCATION AND EXPERIENCE

Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
BSc in IT or Electrical Engineering
Additional commercial qualification preferred (B.Comm,)
At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
Min 3 years relevant industry experience with
Min 3 years in enterprise products
Experience in ICT and specifically Cloud solutions sales would be an advantage
Experience in supervising others is an advantage
Experience working in a medium organization

TRAINING:

Information Technology
Data solutions
Product Management
Product and services training
Solutions sales
Sales and negotiations skills
Leadership skills Training
Induction to Marketing
Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
Financial analysis for non-financial

KNOWLEDGE:

Sales skills
Project management
Market and industry knowledge
New product development and management
Telecoms industry, technology, products and services
Managed networks
Cloud computing
Data center solutions
IP communications
Managed security
Fixed-mobile convergence
M2M
People Management
Planning and budgeting
Knowledge of principles and methods of management
Technical implementation and support
Fluent in French and English (verbal and writing)
MS Office

SKILLS:

Interpersonal skills ·
Communication skills ·
Leadership skills ·
Must be able to understand and apply the principles of change management ·
Negotiations skills ·
Must be able to manage multiple priorities simultaneously ·
Active Listening ·
Able to create enthusiasm and cooperation for projects ·
Operations Analysis ·
Customer service and time management skills ·
Persuasion ·
Social Perceptiveness ·
Operations Analysis ·
Critical Thinking
Analytical Thinker
Problem Solver

BEHAVIOUR:

Vital Behaviors: Complete candor, complete accountability, get it done, active collaboration
Attention detail ·
management skills, creativity, innovation, prevision ·
Open minded ·
Service Orientation ·
Persuasive ·
Adaptable ·
Reactive ·
Strong ethics ·
Ability to work with various groups of individuals and organizations ·
Targets oriented
Directs people
Detail-oriented
Manages time

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

APPLY HERE: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4320/?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location