*SOCIETE GENERALE CAMEROUN IS LOOKING FOR PREMIUM CUSTOMER SERVICE OFFICERS FOR ITS WEALTH CUSTOMER SERVICE MANAGEMENT*

*SOCIETE GENERALE CAMEROUN IS LOOKING FOR PREMIUM CUSTOMER SERVICE OFFICERS FOR ITS WEALTH CUSTOMER SERVICE MANAGEMENT Job Category: 8 Location: Garoua The main mission of the Premium Client Manager is to ensure, under the authority of the Area Manager I, the operation, management and development of a portfolio of clients and prospects, and to develop relationship banking by providing a high level of client satisfaction through quality services . Your daily missions Develop and manage the portfolio of customers and prospects  Identify sources of growth in your portfolio within your environment with a view to carrying out potentially profitable prospecting actions  Use the reports provided by the support services to guide your sales action  Analyze the specific needs of the customer and finalize the sale  Advise customers and prospects on the products and services adapted to their needs  Sell banking products and services, with a view to increasing the equipment rate. Quality  Welcome and listen to customers and prospects  Ensure the smooth running of customers’ day-to-day operations (checks, transfers, direct debits, credit deadlines, forcing, etc.) in compliance with current procedures. Compliance and Operational Risks  Set up and monitor credit files until they are set up on time  Compliance with the Credit Granting Policy (POC) in force  Regularly monitor limits and commitments to customers  Initiate pre-litigation actions  Facilitate the recovery of debts in connection with specialized professions  Carry out the entry into relationship while respecting compliance aspects  Ensure compliance and compliance with rules and procedures  Apply group rules on the fight against money laundering and the financing of terrorism  Continuously integrate and ensure the reliability of information in the information system (opening accounts and handling product and service contracts sold)  Take appropriate measures or report alerts on subjects carrying operational risks to its hierarchy. Professional skills Know the banking offer intended for individual customers Know how to implement customer interview, sales, negotiation and prospecting techniques Master the rules relating to compliance and the code of conduct (Ethics) Have a good general economic and financial culture Understanding financial market products Knowledge of English is an asset Behavioral skills Customer and result orientation Risk appetite Ability to negotiate Team spirit Organization Candidate profile Minimum BAC+3 Marketing, Banking, Finance, Accounting, Economics, Commercial Action, Management or equivalent discipline Have a good command of IT tools (office suite) Minimum 3 years of professional experience in banking sales Experience in asset or wealth management is an asset*