We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Operational Delivery

As per business plan,

• Conduct deep analysis to identify segments and micro segments (related to Voice and SMS) that will help to run the targeted campaign and facilitate decision.
• Develop models to understand the effect of marketing and competitor actions upon each micro segment.
• Lead the Customer life cycle process within the Voice and SMS streams at MTN Cameroon
• Provide in-MTNC assistance to both segments (Business and Consumer) and POS in terms of Business Intelligence activities.
• Support both segments by adopting a segmented approach for any business issue that might have an impact on revenue.
• Support both segments building and animating micro-segments.
• Support both segments analyzing the performance and profile of the segments identified and proposing corrective actions.
• Review industry good practices in terms of Datamining especially and Business Intelligence globally.

Education:

• At least 2 years University Degree in Computer Science, Telecommunication should be very comfortable with the position.
• Fluent in French and English.

Experience:

• 2 years’ Experience in Customer Lifecycle/Value Management and Marketing automation tools in the telecoms industry.
• Experience in utilizing and managing CVM, CRM and/or direct marketing software platforms and vendors in telecommunication industry
• Experience in product development and management in the telecommunication Industry.
• Project and/or operations management experience will be highly advantageous
• Database management and building advanced SQL Queries is an advantageTelecommunication experience is an added advantage
• Commercial experience and understanding (Ability to deliver commercial value)
• Project Management experience

Training

• Artificial Intelligence
• Product Development
• Campaign Management
• Customer Value Management,
• Project management,
• Customer Analytics and CRM,
• SAS/R/Python advanced analytics
• Customer Lifecycle Management
• Software Development
• Customer Analytics and Campaign Management
• GSM /Telecommunication
• Biling System

Skills:

• Strong detail focus – attention to detail and accuracy
• Analytical skills
• Conflict management skills
• Influencing and negotiation skills
• Time management skills (specifically the ability to prioritize)
• Flexible and adaptable – changing opinions and behaviour in the light of changing situations
• Assertive
• Excellent verbal and interpersonal communication skills with ability to present ideas and information clearly
• Proactive, self-starter, self-manager and tenacity in findings solution to problems
• Highly creative, energetic and imaginative with strong conceptual skills

Ability to:

• Work in a fast-paced, deadline driven environment
• Multitask and take direction from multiple sources
• Adapt to shifting priorities, demand and timelines
• Maintain performance under pressure and to deadlines.
• Manage a constantly changing environment.
• Focus on delivering demonstrable results in a demanding and fast- moving environment

Behavioural Qualities:

• Strongly details oriented with strong organizational and analytical skills
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Relationship builder
• Results Achiever
• Operationally Astute
• Strong sense of professionalism and integrity
• Open and trustworthy personality