StarTimes Media Cameroon SA is recruiting a Call Advisor

As part of its growth and especially in order to continuously improve the customer experience of its subscribers and future subscribers, StarTimes Media Cameroon SA is recruiting a (01) Call Advisor.

MISSIONS:




  • Provides telephone reception for customers
  • Technical processing of client requests received by telephone
  • Technical support and handling of customer complaints
  • Participate in complementary activities such as: conducting satisfaction surveys, loyalty operations, updating data in the information system



REQUIRED SKILLS

  • Telephone fluency, good speech
  • Writing skills
  • Easy use of office tools
  • Persuasiveness, friendliness, diplomacy

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PROFILE:

  • Male / Female (21 to 35 years old)
  • Have at least 06 (six) months of experience as a call centre agent
  • Young graduate accepted (have at least a Bac + 2)
  • Speaking English would be an asset

What we offer:

  • Place of employment: Douala
  • Type of contract: 2-year fixed-term contract (with 03-month trial)
  • 40 hours of work per week
  • Gross monthly salary to be negotiated according to profile




HOW TO APPLY?

If you are interested in this offer, please send us your application file consisting of your Curriculum Vitae + cover letter, to the following address

recrutement.cm@startimes.com.cn 

Please note: only shortlisted candidates will be contacted.

Deadline: 28 November 2022.

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