System Business Manager

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 75 countries.

The Opportunity

As part of the Monitoring Evaluation Research and Learning (MERL) team, the primary role of the M&E System Business Analyst is to understand, maintain and support the Salesforce, Taroworks and OpenFN platforms, known as the “M&E System” from an M&E functional and utilisation perspective.  You will be key in ensuring successful utilisation, adoption and functional deployment, maintenance, and ongoing use of the System, aligned to Plan’s M&E frameworks and operating standards and procedures.

Through Programme Y.O.D.A. (Your Organisation’s Data and Analytics), we are changing our Enterprise Resource Planning (ERP) solution; revising our processes and working practices in relation to Finance, Grants, Programmes and Projects, and Supply Chain; and have developed a new Monitoring, Evaluation, Research and Learning (MERL) solution.

As part of Programme Y.O.D.A. you will work closely with the other functional teams that are responsible for components in order to deliver a final end-to-end solution that includes business-approved MERL functionality. In addition, you will be expected to support users in the live PMERL environment as well, including developing custom reports or dashboards as well as support in data analysis on PMERL data.

The Person

In order to succeed in this role you will need:

• Proven experience of supporting M&E and/or Salesforce/Force.com systems in a large and matrix organisation.
• Knowledge of Monitoring & Evaluation operations, principles, practices and processes.
• Experienced in the use of reporting tools to develop standard and ad hoc reports.
• Experience in setting metrics and analytics and the ability to analyse data for operational and strategic decision making.
• Experienced in providing support to users of complex systems at varying levels of competency.
• Customer focused and strong stakeholder & user management skills.
• Excellent understanding and application of MS Excel.
• Must be adaptable and able to work independently on multiple tasks, prioritise workload effectively and meet deadlines in a fast-paced environment.
• Strong analytical skills and robust problem-solving skills.
• Attention to detail; accurate and observant.
• Fluent in English with strong verbal and written communication and interpersonal skills.

Please click here for the full role profile

Please respond to the requirements of the role in your cover letter.

Only CVs and cover letters in English will be accepted.

Location: The location of this role can be flexible where Plan International has an office* that can employ on behalf of the Global Hub and you have the pre-existing right to work and live.

Type of Role: 1 Year Fixed Term Contract (Maternity Cover)

Reports to: Director of MERL

Salary: We will be happy to disclose the salary and applicable benefits to applicants as part of this process, however, please kindly note that the salary and employment benefits will be set according to your location and therefore it is not possible to include full details here.

Closing date: Sunday 15th January 2023

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.