*After-Sales Service Advisor Needed at CAMTEL*

CAMTEL® CALL FOR APPLICATION Nº 06/DE/DRH/DRHD

Title: After-Sales Service Advisor Version: March 12th, 2025 Deadline: March 28th, 2025 Status: Fixed-term – Full Time Approval Date: March 12th, 2025 Coordination: Human Resources Director

1. JOB OBJECTIVES

Join the team of the leading Telecommunications company in Cameroon and give new momentum to your career! If you are organized, meticulous, and able to work autonomously to achieve your goals, then this position is for you! We are looking for After-Sales Service Advisors to work in a stimulating environment. As an After-Sales Service Advisor, you will be responsible for managing and coordinating all after-sales activities related to our products and services. You will also handle the resolution of customer issues related to After-Sales Service.

2. PRIMARY FUNCTIONS

• Implement corrective actions to address risks and opportunities related to your department’s activities in a timely manner.
• Collect customer feedback to ensure satisfaction, confirm whether customers have met with their managers during the month, log complaints, and produce reports.
• Report outages communicated by customers promptly to the relevant Technical Services.
• Consistently follow up with customers experiencing issues to check on resolution progress until their tickets are fully closed by the appropriate technical teams.
• Contact new customers to ensure satisfaction.
• Adhere strictly to quality indicators.
• Process incoming requests promptly.
• Promote and sell the company’s products.
• Carry out other related tasks as required.

3. ACADEMIC TRAINING

• Minimum Bac+2 diploma in telecommunications, IT, electronics, management, sales, or any related field.

4. EXPERIENCE, COMPETENCIES, AND APTITUDES

• 2 to 5 years of experience in a similar role and/or in the telecommunications sector is an asset.
• Proficiency in English and French is considered an advantage.
• Strong customer service skills with excellent listening abilities.
• Exceptional communication and negotiation skills.
• Quick problem-solving abilities while maintaining high-quality customer relations.
• Good stress and priority management.
• Proficiency in office software (Excel, Word, PowerPoint).

5. ACCOUNTABILITY

The employee will be responsible for:

• Performing tasks professionally at all times.
• Regularly updating their immediate superior on activities and responsibilities.
• Submitting timely activity reports.
• Reporting any issues that could impact the company’s profitability or finances to the immediate superior.

6. WHAT WE OFFER

• Paid training for hired staff.
• Health insurance coverage after permanent recruitment.
• Career development opportunities.
• Continuous training and certification options.
• Inclusive and accessible workplace.
• Collective benefits.

7. HOW TO APPLY?

• Deadline for Submission: March 28th, 2025, at 3:30 PM.
• Application Requirements:
  • Stamped job application.
  • Cover letter.
  • Curriculum Vitae (CV).
  • Copies of relevant diplomas.
  • Copies of relevant certificates and certifications.
  • Passport-size photo.

Submission: Application files should be submitted to CLUB CAMTEL in Yaoundé, with the subject line clearly stating the job title.