*After-Sales Support (SAV) Receptionist needed at Glotelho

After-Sales Support (SAV) Receptionist / Réceptionniste SAV

Glotelho

Full-time

Douala, Cameroon

Glotelho is a leading provider of After Sales Services, e.g., smartphone repairs, consumer electronics, etc.]. We’re looking for a dynamic and customer-focused SAV Receptionist to join our team. Your primary role will be to deliver exceptional customer service, manage repair requests, and coordinate technical support with our repair technicians.

Key Responsibilities

· Greet and assist customers (in-person, by phone, and email)

· Process and track after-sales service requests (create repair tickets, monitor progress)

· Handle customer inquiries(repair status, pricing, warranty info)

· Liaise with technicians to ensure timely repairs

· Inspect devices before and after repairs

· Process payments and invoices(if applicable)

· Maintain a clean and organized front desk area

Required Skills

· Experience in customer service, front desk reception, or technical support (a plus)

· Excellent verbal and written communication (French required, additional languages a bonus)

· Proficiency in Microsoft Office (Word, Excel) and helpdesk/SAV software

· Strong organizational and multitasking abilities

· Customer-first mindset with problem-solving skills

· Ability to collaborate with technicians and other teams