Job Title: Customer Care & Customer Experience Agents (Proactive Relationship & Insights)
Application Deadline: September 10, 2025
Company Overview: As part of strengthening our teams and expanding our activities, CAMTRACK SAS, a company specializing in geolocation, telemetry, tracking, and fleet management, is recruiting Customer Care & Customer Experience Agents.
Duties:
Provide proactive, personalized customer service (by phone, email, digital platform, or in person).
Effectively manage complaints, technical incidents, and customer requests with comprehensive follow-up until resolution.
Collect and analyze customer feedback (insights) to identify issues, anticipate needs, and improve the customer experience.
Prepare regular reports on recurring incidents and propose continuous improvement plans.
Collaborate closely with the technical, sales, and operations teams to ensure a smooth and consistent customer experience.
Train, support, and retrain customers on the optimal use of CAMTRACK platforms and solutions.
Actively contribute to customer loyalty and satisfaction by strengthening relationships of trust.
Participate in the implementation of best practices in Customer Care and compliance with international quality standards.
Desired profile:
Minimum 2 to 3 years’ experience in a similar position (Customer Service, Customer Care, Technical Support, or Customer Experience).
Good knowledge of fleet management platforms.
Proficiency in customer relationship management tools (CRM, ERP, Helpdesk).
Preferred certifications: ITIL, Customer Experience (CX), ISO 9001, CRM Dynamics, or equivalent.
Autonomy, rigor, team spirit, and a strong sense of service.
Excellent interpersonal skills: listening skills, diplomacy, clear communication, and solution-oriented.
Location: Douala, Bonapriso
Application Address: Send your CV and cover letter to the following address: carriere@camtrack.net
Related posts:
*Junior Management Controller (paid Intern) needed at KP STRATEGY SARL*
ADMINISTRATIVE/OFFICE JOBS
*Graphic Designer needed*
ICT/COMPUTER RELATED JOBS
*Cosmetic Production Manager needed*
ADMINISTRATIVE/OFFICE JOBS
*PROJECT MANAGER/APPLICATIONS MANAGER NEEDED*
ADMINISTRATIVE/OFFICE JOBS
*Psychologist*
ADMINISTRATIVE/OFFICE JOBS
*Senior Insurance Manager needed at DANGOTE Cement Cameroon S.A.*
ADMINISTRATIVE/OFFICE JOBS
*DCS Engineer needed at DANGOTE Cement Cameroon*
ADMINISTRATIVE/OFFICE JOBS
*Human Resources Manager needed at an International NGO*
ADMINISTRATIVE/OFFICE JOBS
*Equipment Electrician (M/F) needed at Camco Equipment Cameroon LTD*
ADMINISTRATIVE/OFFICE JOBS
*Civil Engineer needed atGEMAT BTP*
ENGINEERING AND TECHNICAL JOBS
*Polyvalent State Registered Nurse needed at Fondation Médical Le Bien Être*
HEALTH SECTOR JOBS
*Cook/Kitchen Assistant at GTF Resto*
GENERAL JOBS
*Raw Materials Supervisor needed at ELIM BEVERAGES AND FOODS*
ADMINISTRATIVE/OFFICE JOBS
*Project Director needed at Jesuit Refugee Service (JRS)*
ADMINISTRATIVE/OFFICE JOBS
*An Accountant and a Secretary needed*
ACCOUNTING JOBS
*Receptionist, Executive Secretary, and a Jurist needed*
ADMINISTRATIVE/OFFICE JOBS
Discover more from UNCLE NE JOBS
Subscribe to get the latest posts sent to your email.
