*Customer Service Advisor Needed at CAMTEL*

CAMTEL® CALL FOR APPLICATION Nº 08 /DG/DRH/DRHD/DRHF

Title: Customer Service Advisor Version: March 12th, 2025 Deadline: March 28th, 2025 Status: Fixed-term – Full Time Approval Date: March 12th, 2025 Coordination: Human Resources Director

1. JOB OBJECTIVES

Join the team of the leader in the Telecommunications industry in Cameroon and give new impetus to your career! If you are organized, meticulous, and able to work independently to achieve your goals, then this position is for you! We are looking for Customer Service Advisors to work in a stimulating environment. As a Customer Service Advisor, you will play a key role in supporting customers, providing them with a high-quality service experience and addressing their needs with responsiveness and professionalism.

2. PRIMARY FUNCTIONS

• Systematically maintain the reliability of customer accounts on the electronic platform by strictly adhering to identification guidelines.
• Bill all services provided to customers and distribute all issued invoices.
• Systematically and error-free prepare customer collection statements after receiving proof of timely invoice payments.
• Ensure strict compliance with quality indicators.
• Implement all appropriate measures to significantly reduce the churn rate of active subscribers.
• Monitor, control, analyze, and process uncollected production from the Consumer Customer Service Department.
• Process received requests on time.
• Implement corrective actions to address risks and opportunities related to your role in a timely manner.
• Carry out appropriate prospecting activities to sell the company’s products.
• Perform other related tasks as required.

3. ACADEMIC TRAINING

• Minimum Bac+2 level diploma in fields such as commerce, sales, marketing, management, or any related field.

4. EXPERIENCE, COMPETENCIES, AND APTITUDES

• 1 to 2 years of experience in a similar position and/or in the telecommunications sector is an asset.
• Bilingualism (English, French) is considered an asset.
• Excellent listening and communication skills, with a strong customer service focus.
• Ability to quickly resolve problems and find appropriate solutions.
• Organizational skills and thoroughness in handling requests.
• Teamwork and collaboration skills with other departments.
• Proficiency in office software (Excel, Word, PowerPoint).

5. ACCOUNTABILITY

The employee will be responsible for:

• Performing tasks professionally at all times.
• Providing regular updates to their immediate superior regarding activities under their responsibility.
• Submitting activity reports on time.
• Notifying the immediate superior of any issues that may affect the company’s profitability and finances.

6. WHAT WE OFFER

• Paid training for hired staff.
• Health insurance coverage included after permanent recruitment.
• Career development plan.
• Continuing training and certification opportunities.
• Inclusive and accessible workplace.
• Collective benefits.

7. HOW TO APPLY?

Deadline for submission: March 28th, 2025, at 3:30 PM. Application File Composition:

• Stamped job application.
• Cover letter.
• Curriculum Vitae (CV).
• Copies of relevant diplomas.
• Copies of relevant certificates and certifications.
• Photo ID.

Submission Location: Applications can be submitted at CLUB CAMTEL in Yaoundé, with the subject line clearly stating the job title.