*Customer Service Agent / Agent(e) de Service needed at Glotelho*

Customer Service Agent / Agent(e) de Service Client

Glotelho

Full-time

Douala, Cameroon

Glotelho is a leading e-commerce company in Cameroon, offering a wide range of telecommunications equipment, electronics, security systems, computer hardware, and household items. We are committed to providing exceptional customer service and offering high-quality products at competitive prices. We are looking for a passionate and knowledgeable Customer Service Agent to join our dynamic team in Douala.

Job Summary

As a Customer Service Agent at Glotelho, you will be a key point of contact for our valued customers. You will play a key role in providing exceptional customer service through various channels, including phone, email, and in-store interactions. You will also have the exciting opportunity to develop deep product knowledge in specific product lines, becoming a trusted advisor to our customers.

Main Responsibilities

• Provide exceptional customer service through phone, email, and in-store interactions, ensuring a positive and helpful experience for every customer.

• Answer customer inquiries regarding products, services, orders, and promotions.

• Process customer orders accurately and efficiently, ensuring timely delivery or pick-up.

• Troubleshoot customer product issues and provide clear and concise solutions.

• Identify opportunities to upsell and cross-sell related products and services.

• Develop in-depth knowledge of specific product lines, becoming a product specialist and a trusted advisor to customers.

• Maintain accurate customer records and ensure data security.

• Contribute to a positive and collaborative work environment.

Qualifications and Skills

• Minimum of a high school diploma or equivalent (required).

• Minimum of 1 year of customer service experience (preferred).

• Strong communication, interpersonal, and problem-solving skills.

• Excellent written and verbal communication skills in French and English (preferred).

• Ability to work independently and as part of a team.

• Strong attention to detail and accuracy.

• Eagerness to learn and develop deep knowledge in specific product lines.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) (preferred).

If you are a passionate and knowledgeable individual who enjoys providing exceptional customer service, we encourage you to apply!

Deadline : Apply now, as hiring is ongoing