ECOBANK CAMEROON S.A is recruiting a Branch Manager

ready to work across the national territory.
The position is based in Douala.
latest September 10th, 2025 at 5pm prompt,

JOB LEVEL: 7 / JOB GRADE: 4C
I. JOB PURPOSE
To lead branch in driving and delivering exceptional business performance through the provision of
II. KEY RESPONSIBILITIES
Business Performance
Maintain target market, customers, product and service discipline.
Prepare and deliver on approved branch and portfolio budgets.
Deliver on customer service standards, acquisition and client satisfaction levels, retention of
high performing clients and growing share of wallet as per target market.
Responsible for strict cost management including review of both direct and indirect costs
Track and maintain branch performance records including sales tracker, deposits, risk
Relationship Management & Customer Service
to prevent re-occurrence.
Achieve minimum of 5 products per customer and wallet share targets.
root cause and attempt to retain the customer.
III. JOB SCALE
Reporting to: Area Manager
II. KEY RESPONSIBILITIES
execution.
Provide feedback on performance of service providers.
People Management & Teaming
sales and service targets.
Work with HR to own the development plans, training needs and succession plans of branch
Responsible for ensuring compliance with HR and other Group policies and the discipline of
engaged team.
Provide honest feedback on performance of colleagues.
Risk & Compliance
regulations, and institutional policies.
Audit and conduct regular spot checks on all processes including transactions with high
etc.
and all operating and risk policies and procedures.

IV. JOB PROFILE
Skills Required
Relating & Networking
Risk management acumen
Planning & Organising
Education
Skills & Experience

 ECM-Recruit@ecobank.com latest
latest September 10th, 2025 at 5pm prompt,
« BRANCH MANAGER ».

Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end,
we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and
disability while fully adhering to the local laws and regulations established where Ecobank operates”.
Warning
or asked to carry out additional duties from time to time.
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