ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager, Classic ready to work across
the national territory. The position is based in Douala. Job grade: 3B Job level: 5

NATURE OF CONTRACT: Permanent Contract

JOB PURPOSE:

• To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• To deliver on agreed individual targets for
• Deposit growth,
• Revenue generation
• Product sales (Cross selling)
• New client acquisition,
• Digital products sales, (Mobile App, Ecobank Online)
• Loan portfolio management

KEY RESPONSABILITIES

• Business and Financial

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PERFORMANCE

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Work to onboard clients and develop portfolio through the sales of direct banking products and services
• Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Classic Banking products and services.

CUSTOMER EXCELLENCE

• Handle client queries of day to day nature and assist in resolving clients issues

LEADERSHIP AND PEOPLE MANAGEMENT

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.

STRATEGIC INITIATIVES

• Lead strategic initiatives that will create business growth

REPORTING Line: Head Direct Banking