Position: Reception and Administration Officer
Location: Across the Afriland First Bank network
Line Manager: Head of Department / Branch Manager
Contract Type: Permanent
Key Responsibilities:
- Welcome clients and visitors, both in person and over the phone, identify their needs, and direct them to the appropriate services.
- Perform routine administrative and logistical tasks.
- Handle the administrative processing of everyday banking operations, including the management of bank cards, processing of basic transactions, and oversight of banking machines.
- Ensure customer satisfaction by assisting with straightforward procedures and delivering a high standard of service.
- Manage diaries, organize meetings, and oversee daily logistical arrangements.
Qualifications :
Required Qualification: Holder of a two- or three-year degree in accounting, banking, finance, administration, management, marketing, and commerce.
Required Experience: A minimum of one year’s experience in a similar position would be an advantage.
Required Skills:
Technical Skills:
- Communicate courteously and clearly.
- Independently handle day-to-day banking transactions (in-branch).
- Master and apply procedures.
- Good knowledge of IT tools.
- Maintain mandatory records and documents.
- Be customer-oriented.
- Report on activities.
Knowledge:
- Technical reception.
- Proficiency in French and English.
- Technical communication.
- Basic knowledge of banking products.
- BEAC and COBAC regulations.
- Internal procedures related to customer administration.
- Understanding of banking confidentiality.
- Proficiency in Microsoft Office suite.
Interpersonal Skills:
- Sense of rigor, discretion, and confidentiality.
- Humility.
- Good presentation.
- Courtesy, availability, and responsiveness.
- Strong organizational skills.
- Active listening skills.
- Team spirit.
- Ability to work under pressure.
Application Requirements:
How to Apply: Candidates should send their CV and cover letter to firstbankcareers@afrilandfirstbank.com .
Subject Line: “AAA Recruitment”.
Application Deadline: September 05, 2025.
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