*Senior Account Manager Needed at CAMTEL*

CAMTEL® CALL FOR APPLICATION Nº 05/DG/DRH/DRHD/DRHF

Title: Senior Account Manager Version: March 12th, 2025 Deadline: March 28th, 2025 Status: Fixed Term – Full Time Approval Date: March 12th, 2025 Coordination: Human Resources Director

1. JOB OBJECTIVES

Join the leader in the Telecommunications industry in Cameroon and give new momentum to your career! If you are organized, meticulous, and able to work independently to achieve your goals, this position is for you. We are looking for Senior Account Managers to work in a stimulating environment. As a Senior Account Manager, you will play a key role in managing and developing relationships with the company’s strategic and sensitive clients.

2. PRIMARY FUNCTIONS

• Implement corrective actions to address risks and opportunities related to the timely management of your customer portfolio.
• Distribute all invoices within the established deadlines.






• Ensure customers receive invoice discharge emails and payment deadline reminders within the set timelines.
• Verify the reliability of at least 5 customer accounts on physical files and electronic platforms monthly.
• Invoice all services provided to customers and distribute invoices accordingly.
• Prepare error-free customer collection statements after receiving proof of timely payments.
• Ensure strict compliance with quality indicators.
• Significantly limit the churn rate of active subscribers.
• Conduct customer visits.
• Process received requests within the established timeframe.
• Enroll new customers in your portfolio.
• Prospect for the sale of the company’s products appropriately.
• Collect payments from clients in your portfolio.
• Perform other related tasks as required.

3. ACADEMIC TRAINING

• Minimum Bac+2 level diploma in fields such as commerce, sales, marketing, management, or any related field.

4. EXPERIENCE, COMPETENCIES, AND APTITUDES

• 2 to 5 years of experience in a similar position and/or in the telecommunications sector is considered an asset.
• Proficiency in English and French is considered an asset.
• Proficiency in negotiation and customer relationship management techniques.
• Knowledge of telecom solutions and their strategic challenges.
• Strong customer service skills and the ability to anticipate and respond to customer needs.
• Autonomy, proactivity, rigor, and excellent organizational skills.
• Excellent communication skills and teamwork.
• Proficiency in office software (Excel, Word, PowerPoint).

5. ACCOUNTABILITY

The employee will be responsible for:

• Performing tasks professionally at all times.
• Regularly updating their immediate superior on their responsibilities.
• Submitting activity reports on time.
• Reporting any issues that could affect the company’s profitability and finances.

6. WHAT WE OFFER

• Paid training upon recruitment.
• Health insurance coverage after permanent hiring.
• Career development opportunities.
• Continuous training and certification options.
• Inclusive and accessible workplace.
• Collective benefits.

7. HOW TO APPLY?

• Deadline for Submission: March 28th, 2025, at 3:30 PM.
• Application File Composition:
  • A stamped job application.
  • A cover letter.
  • A Curriculum Vitae (CV).
  • Copies of relevant diplomas.
  • Copies of relevant certificates and certifications.
  • A passport-size photo.

Submission Location: Applications can be submitted at CLUB CAMTEL in Yaoundé, with the subject line clearly stating the job title of the position.